Shipping policy
Thank you for shopping with us! Below you’ll find details about our shipping process, timelines, and costs.
Processing Times
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Orders are processed within 3-4 business days after payment is confirmed.
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Orders placed on weekends or holidays will be processed the next business day.
Shipping Locations
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We currently ship within [United Kingdom].
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International shipping is available to select countries — rates and delivery times may vary.
Shipping Methods & Rates
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Standard Shipping: [3-4] – 3[4.99]
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Express Shipping: [2-3] – 3[6.99]
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Free Shipping: Orders over £[50] qualify for free standard shipping.
(Tip: adjust based on your actual carriers and pricing.)
Order Tracking
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Once your order ships, you’ll receive a confirmation email with a tracking number.
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You can track your order directly through the carrier’s website.
Delays & Customs
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We are not responsible for delays caused by the carrier or customs clearance for international orders.
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Customs fees, duties, and taxes are the responsibility of the customer.
Wrong Address or Lost Packages
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Please double-check your shipping address at checkout. We cannot replace or refund orders shipped to an incorrect address provided by the customer.
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If your package is lost, contact us at ancientglow.ag@gmail.com and we’ll do our best to help.
Damaged Items
If your skincare product arrives damaged, please email us within 7 days of delivery with your order number and photos of the damage. We’ll arrange a replacement or refund.